Security questions, answered
Know what you’re buying.
Know how it works.
Straightforward answers about choosing, owning and looking after your security system. For advice specific to your property, tell us what you need to protect.
No subscriptions. No monthly fees.You own your system outright.
Buying & ownership
Are there subscriptions or monthly fees?
No. You buy your installed system outright and own it. There is no compulsory I-Spy subscription or monthly equipment fee. Additional visits, repairs or upgrades are agreed and quoted separately.
What does my quote include?
Your quote sets out the agreed equipment, installation and setup. Any additional work is discussed and quoted before proceeding.
Do you only work on homes?
No. We serve residential, commercial, industrial and retail properties, with specialist services for other settings.
What areas do you cover?
We are based in Bristol and work across the South West, South Wales and the additional locations on our Areas Covered page. Send your postcode to confirm availability.
CCTV & recording
How many cameras do I need?
The layout and the views you need determine the camera count. We assess entrances, boundaries and important areas before recommending the equipment.
Can I view CCTV on my phone?
Compatible systems support remote viewing using a suitable internet connection and app. We confirm the features and explain setup at installation.
How long do recordings last?
This depends on the camera count, recording settings, storage capacity and recording mode. We agree a storage requirement when specifying the system.
What happens when storage is full?
Many recorders can be configured to overwrite the oldest recordings. We explain the recording settings and show you how to export important footage.
Can an old system be upgraded?
We assess the cameras, recorder, wiring and connections to determine what can be retained or expanded.
Alarms & entry systems
Can an alarm suit a home with pets?
Tell us about your pets and the rooms they use. Suitable detector types and positions need to be selected for the property.
Can I see and speak to visitors?
A suitable video intercom lets you view and speak to callers. Indoor monitor and supported mobile features are agreed as part of the design.
Can I remove a lost access fob?
Managed systems can allow a credential to be disabled and replaced. We explain the controls supported by your chosen equipment.
Installation & support
Will you show me how to use the system?
Yes. We demonstrate the agreed functions and explain everyday operation at handover.
Is maintenance a monthly subscription?
There is no compulsory I-Spy subscription. Maintenance, visits and work outside the applicable warranty are quoted separately.
Are broadband and SIM charges included?
No. Any internet or mobile data service is provided under your own provider arrangement and is separate from buying the installed equipment.
Can you help with a system installed by someone else?
Send the manufacturer, model and symptoms so we can check whether the equipment is supported.
Serving Bristol & the South West.
Security installation and support for residential, commercial, industrial and retail properties across the region.
Bristol · Bath · Gloucester · Cheltenham · Chippenham · Swindon
View all areas coveredTell us what
you need to protect.
A new installation, a larger site project or an upgrade to your existing system. Share a few details for advice and a clear, no-obligation quote.
Answer a few questions and add photos of the property, areas to cover or existing equipment. An estimate is fine if you are unsure about the specification.
Your quote covers supply and installation, with no subscription or monthly fees.