Bristol & the South WestCall 0800 031 4383

Security system maintenance & repairs

Keep your security
working as it should.

Fault finding, maintenance and upgrades for CCTV and intruder alarm systems across Bristol and the areas we cover. Clear advice on what needs attention and the work required.

No subscriptions. No monthly fees.You own your system outright.

Confidence starts with our customers.Read their experience of choosing I-Spy. REVIEWS.io Read customer reviews
Maintenance & Repairs

A fault to fix.
A system to look after.

Tell us what has changed, the equipment you have and any messages on the screen. Photos of the model labels help us identify the system.

02 / MAINTENANCE & REPAIRS

Planned maintenance

Arrange checks appropriate to the equipment, its condition and how your property uses the system.

Discuss your requirements
03 / MAINTENANCE & REPAIRS

Upgrades & changes

Assess extra cameras, storage changes, new equipment and revised coverage before expanding the system.

Discuss your requirements

Support without a compulsory subscription

You own your installed system outright. Maintenance visits, replacement parts and additional work are quoted separately, so you know what you are agreeing to.

Click for quote
From enquiry to completion

Understand the fault.
Agree the next step.

Call or send the model and symptoms. We’ll establish whether initial guidance is suitable or a visit is needed; availability and costs are confirmed before work proceeds.

  1. Tell us the symptoms

    Share the fault, when it started and any recent changes.

  2. Assess the equipment

    Identify the system and the checks or visit required.

  3. Agree the work

    Discuss the findings and costs before repairs or replacements.

  4. Check the result

    Confirm operation and explain any remaining recommendations.

Common questions

Before you
get started.

A clear understanding of the work, the equipment and what happens next.

Are there subscriptions or monthly fees?

No. You buy your installed system outright and own it. There is no compulsory I-Spy subscription or monthly equipment fee. Additional visits, repairs or upgrades are agreed and quoted separately.

Do you maintain systems installed by someone else?

Send the manufacturer, model and details of the problem. We assess whether the equipment is supported before agreeing the work.

Is maintenance included forever?

No. You own the system without a compulsory subscription. Work outside the applicable installation or product warranty is assessed and quoted separately.

My recorder has stopped recording. What should I send?

Send its make and model, any error message and when you last saw recordings. Contact us before making changes if footage needs to be preserved.

How often should a system be checked?

That depends on the equipment, its environment and the site’s requirements. We can discuss a suitable inspection schedule.

Areas covered

Serving Bristol & the South West.

Security installation and support for residential, commercial, industrial and retail properties across the region.

Bristol · Bath · Gloucester · Cheltenham · Chippenham · Swindon

View all areas covered
Start your project

Tell us what
you need to protect.

A new installation, a larger site project or an upgrade to your existing system. Share a few details for advice and a clear, no-obligation quote.

Answer a few questions and add photos of the property, areas to cover or existing equipment. An estimate is fine if you are unsure about the specification.

Prefer to talk through your project?0800 031 4383
Your system. Owned outright.

You own your equipment outright. Visits, repairs and additional work are quoted separately, with no compulsory subscription.

Draft form preview. Try the questions and select photos. Nothing is uploaded or sent from this preview.

Fields marked * are required. Unsure about the equipment? Choose “Not sure — please advise”.

1. Your property & project
CCTV: your initial thoughts

An estimate is fine. We’ll check the coverage before recommending a system.

Alarm: rooms & external doors

Include front, rear, side, patio and French door entrances.

If yes, mention the type and size of your pets in the project details.

2. Plans & photographs

A guide helps us suggest suitable options. It does not commit you to spending that amount.

Add up to three photographs (optional)

Show the outside of the property, areas to cover or existing equipment. JPG, PNG, WebP or HEIC; up to 4 MB per photo. You can send more later if needed.

3. How can we contact you?

We’ll use your details and photographs to assess your enquiry and contact you about the project. Read our privacy policy.

No obligation. We’ll review the details and discuss the next step with you.